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Once you send us a support request by email, our system automatically logs it and assigns a unique reference number.
You’ll receive an acknowledgment within ten minutes during business hours, confirming that your message has been received and that a member of our support team is reviewing it.
Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (Mountain Time), excluding statutory holidays.
Requests sent outside these hours are recorded immediately and will be reviewed and acknowledged at the start of the next business day.
The reference number included in your acknowledgment allows you to track the progress of your request.
If you follow up or reply to our team, include this number in your message so we can locate your case quickly.
This process ensures every request is properly logged, tracked, and monitored from the moment you contact us. It helps us respond faster, avoid duplicates, and keep you informed every step of the way.